Business Analysis Techniques: 99 essential tools for success
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“We need to deliver a great customer experience.’ How often have you heard these or similar statements? And how often has a manager given a clear and meaningful definition of what a great customer experience (CX) actually is, or even proposed an idea about how to accurately measure it? In many organizations CX has become [...]
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New Mint Condition Dispatch same day for order received before 12 noon