The Brand Gym: A Practical Workout to Gain & Retain Brand Leadership Subtotal: $18.48
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Amazon.co.uk Price: $21.44 (as of 08/02/2021 17:35 PST- Details)
“We need to deliver a great customer experience.’ How often have you heard these or similar statements? And how often has a manager given a clear and meaningful definition of what a great customer experience (CX) actually is, or even proposed an idea about how to accurately measure it? In many organizations CX has become [...]
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